Dispatcher confirmation board
CrewConnect
An internal dispatch tool: send crew assignments by link, watch confirmations land in real time, and escalate automatically when a technician goes quiet.
- Realtime board
- Token confirm links
- SMS-ready
- Postgres + RLS
What was in the way
- A dispatcher ringing round every technician to confirm tomorrow's assignments
- No single view of who had actually accepted a job
- Crews without app logins, working from phones in the field
What got built
A realtime board showing every assignment and its confirmation state as it changes
Tokenised confirm links so crew members respond in one tap, with no account to create
Colour-coded escalation when a confirmation goes unanswered past a threshold
SMS-ready delivery so assignments reach phones, not inboxes
Timeline
Prototype-scale build, live in the first couple of weeks.
Where it stands
The board is the dispatcher's single source of truth for who has confirmed, replacing a round of phone calls each evening.
Other builds
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